The leaders at Victory Church Horden are commited to addressing complaints.
If you have a complaint please contact a member of the Leadership Team.
Stage One is part of the formal complaints’ procedure but resolution of the complaint or issues is achieved by informal conversations rather than a formal investigation. Please note that this stage is optional and that if the complainant wishes to commence at Stage Two, they have every right to do so. However, the complainant must be able to demonstrate why Stage Two is necessary. Failure to provide the evidence would mean that the complaint would not escalate but would commence at Stage One.
Stage Two: Formal Stage. This is the stage where formal processes should be used which includes an investigation into the complaint.
Stage Three: Appeal
“You can read our full Complaints Policy [here] (PDF).”